Types of Service Level Agreement
As a Service Level Agreement can be used in many areas, there are several types of SLA that can be used, including:
- - Customer SLA: This is where there is an agreement with an individual customer
- - Service SLA: This service agreement is for every customer making use of the services being provided
- - Multi-level SLA: This is a combination of levels with the purpose of addressing multiple sets of customers
- - Corporate SLA: This covers all Service Level Management (SLM) issues
- - Customer Level SLA: Covers all SLM issues that apply to a particular group of customers
- - Service Level SLA: This covers all SLM issues that apply to specific services
Download free Service Level Agreement Template word document
Download free Service Level Agreement Template in PDF format
What is a Service Level Agreement?
SLATemplate.com provide this Service Level Agreement Template (SLA template) as a guideline only.